Could you send me what the paperwork says please
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LandRover Discovery5 2017 Engine Failure
- Thread starter Goutham
- Start date
My email is [email protected] thanks
look up Land Rover SD4 Engine Failure group on face book. if you scroll down to march 23rd there is a legal firm starting a class action. no win no fee
I approached dealer who said they will talk to head office about a contribution, i bought from landrover dealer on their used approved site, serviced at main dealer on time, and have had 2 other range rovers from new before, head office have offered 90% contribution but hat still leaves me with £2k bill when they finally get the parts to put an engine and turbo in it. by paying they say i will get a warranty on the parts for 2 yrs. and it is not transferable if i sell it. they have just provided a hire car till it is fixed which could be weeks!
feels like they are being helpful but i am still paying 2k for some thing they should admit is a manufacturing fault.
I approached dealer who said they will talk to head office about a contribution, i bought from landrover dealer on their used approved site, serviced at main dealer on time, and have had 2 other range rovers from new before, head office have offered 90% contribution but hat still leaves me with £2k bill when they finally get the parts to put an engine and turbo in it. by paying they say i will get a warranty on the parts for 2 yrs. and it is not transferable if i sell it. they have just provided a hire car till it is fixed which could be weeks!
feels like they are being helpful but i am still paying 2k for some thing they should admit is a manufacturing fault.
jlryouoweus dot co uk are starting a claim
Hi All, First time poster. Owned a 2017 Disco 5 2L for one month, put it into LR for ext warranty inspection, told needs new engine! Compression test confirms 2 cylinder's low on pressure. No signs of failure, no lack of power and car drive really well. Has full LR history and serviced the week before collection at JLR Portsmouth. Bought through a non JLR dealer who are in talks with my local JLR dealer and have so far agreed to pay the compression test. Now waiting as to who is paying for the engine! My gut feel is to return the car to the dealer who sold it and ask for a refund but believe I have to give them the opportunity to repair first. Does anyone know if this is correct? Any help gratefully received and I can see I'm not alone with this widely publicized issue!
i would.. say yes you have to give them a chance to rectify the fault first .. but i would also be inclined to reject the vehicle and return it back to the seller.. i doubt very much if the seller is going to fork out thousands to repair it .. the good thing in your favour is the time you have had the vehicle... however.. if bought from a trade car sales place it could get awkward ... it is the history line that is interesting ... it was serviced in portsmouth at a jlr dealer.. what by the dealer who sold it to you??.. or by its previous owner ??
robwlondon
Posting Guru
Agreed, they must have a "right to reply" but this should be time limited so set a deadline of (say) 2 weeks to come up with a proposal. I also agree the best option by far is money back, its quick and clean for all parties, everything else could drag on and several people on here have had new engines fail within a few 1000 miles so don't think that a new engine will be a sure solution. So make sure everyone knows that you would like to return the car for a refund, this may help them come to the conclusion that's the best option.
Sara Jackson
First Gear
My Discovery 5 is in the garage at the moment due to maybe needing a new engine, luckily I took the extended warranty out, it is a 2019 , with 30,000 on the clock, who and how did you get hold of someone at landrover please , many Thanks Sara
call 01926 691765
mine is in the garage with the Retailer. I reported the problem in Feb, they 'fixed' it and 50 miles later the car was experiencing the same problems. low power, reduced performance, warning lights coming on intermittently and pretty dangerous complete engine shut downs- pulling out of junctions, reversing etc. Back in the garage and now diagnosed as engine failure, because this time they ran a compression test to diagnose the same symptoms. The result being- 2 cylinders down 69% and 95%, new engine needed. The Retailer needs to fill out a std report for JLR to review the case. The cost of this, to me, the Retailer has told me is £400. I've spoken with JLR about this and it appears there is little they can do for this bit, so it's all at the discretion of your Dealer. Once the tests have been done, the Retailer can submit the report to JLR who then review on a case by case basis. JLR have so far been good to deal with. The quality of the Retailer unfortunately is pot luck
i am confused (not hard...) they are willing to steal £400 out of your pocket ..to fill out a form to say that the engine is of no use ...and yet the engine is under warranty by them??? or do you have an extended warranty by a third party company....??? and it still costs you and they come back with "that is not fully covered by the warranty...."
t5j3nning5
First Gear
I have been following this chain for a while. I have a 2017 Discovery 5 which I bought from JLR in December 2018 with 14 000. The car has always been maintained and serviced at JLR. The car was great until May 2021. No dissimilar to previous stories, I was driving with my kids, and the engine oil light came on to say there is no oil and the engine cut out. The car was taken to JLR and assessed and I was told it needed a new engine and new turbo which was covered by the extended warranty. (55 000 miles) Fast forward to December 2022, driving on the motorway, the car started lacking power, cut out, and was towed to JLR. JLR assessed the car and said it needed a new engine and that the engine had failed. This was covered by the warranty (the engine was only 18 months old and now 70 000 miles). I got the car back in January and there was a whistle in the turbo which JLR advised was the new turbo needing to settle down. The car ended up at JLR in March where I asked them to asses the turbo and replace a failed windscreen seal. 10 weeks later, once the parts have arrived, I receive a call to say that the engine needs to be replaced AGAIN due to the turbo. The engine has been driven for 6 weeks.
I don't know how this is even possible. JLR refuse to provide a courtesy car on the basis that they cannot "afford" to provide vehicles when cars are in for repairs. I am now waiting for next steps and an explanation as to what has happened. I am at a total loss as to what to do and face another 6-8 weeks without a car. 3 engines in less than 2 years seems insane. What is wrong with JLR and the Discovery?
Any advice?
I don't know how this is even possible. JLR refuse to provide a courtesy car on the basis that they cannot "afford" to provide vehicles when cars are in for repairs. I am now waiting for next steps and an explanation as to what has happened. I am at a total loss as to what to do and face another 6-8 weeks without a car. 3 engines in less than 2 years seems insane. What is wrong with JLR and the Discovery?
Any advice?
robwlondon
Posting Guru
There's allot to take in here!
"turbo needs to settle down" ?? That is on a par with "they all do that sir" or the time I fell for (cue strong Irish accent) "tarmac makes its own foundation.." err no it doesn't I had to have it all re-laid
3 engines, no, this is a very strong indication they don't know what the problem is. I don't have a Disco and after 2 years of following these engine issues I'm unlikely to. But I am an engineer and the number of early life engine failures after warranty replacement is astonishing. My advice on here has been "if you get a new engine sell straight away". In your case I would be looking to get JLR to but the car back and walk away. It needs to be their problem not yours. I use the "sleepless nights rule": Who is having sleepless nights over this problem? Who should be having sleepless nights?" OK I need an action plan to to restore the correct alignment.
"turbo needs to settle down" ?? That is on a par with "they all do that sir" or the time I fell for (cue strong Irish accent) "tarmac makes its own foundation.." err no it doesn't I had to have it all re-laid
3 engines, no, this is a very strong indication they don't know what the problem is. I don't have a Disco and after 2 years of following these engine issues I'm unlikely to. But I am an engineer and the number of early life engine failures after warranty replacement is astonishing. My advice on here has been "if you get a new engine sell straight away". In your case I would be looking to get JLR to but the car back and walk away. It needs to be their problem not yours. I use the "sleepless nights rule": Who is having sleepless nights over this problem? Who should be having sleepless nights?" OK I need an action plan to to restore the correct alignment.
Hi, first time poster and seems I'm about to go through the same issues.
Land Rover Discovery 2.0 SD4 HSE bought from new in 2019. Began with the no power issue some time late last year so took the car in for investigation (Marshals of Cambridge). After a £650 bill, they said it required upto 8 litres of oil and they replaced a seal somewhere under the engine (sorry but i dont know too much about cars).
The performance did improve and I felt more confident coming out of busy junctions as the pick-up was as it should be.
Scroll forward to this last week, I've noticed a bit of vibrating and also a bit of power loss but again, checked the oil and topped up, all ok.
Drove over 200 miles to Glastonbury on Wednesday, had the Performance warning on the dashboard and managed somehow to get there and decided to deal with this week.
Got back to the car after a few enjoyable days at the festival expecting the car not to start but it did and was fine, 8 hours or so it took to get home and not one issue, performance was as I would expect.
Today has been different, again struggling with power and stalling. I've just dropped it off at a local Land Rover specialist as it is booked in for a service, on mentioning it to him, he said it is a known issue and that the engine is probably failing !!! He is going to run a few diagnostics so I'll update on here with the findings.
On another note, my finance on the car finishes in August so I can hand it back but as the value is almost £15k more than the settlement figure I'm looking to sell it, just wondered what peoples thoughts are on my position.
Land Rover Discovery 2.0 SD4 HSE bought from new in 2019. Began with the no power issue some time late last year so took the car in for investigation (Marshals of Cambridge). After a £650 bill, they said it required upto 8 litres of oil and they replaced a seal somewhere under the engine (sorry but i dont know too much about cars).
The performance did improve and I felt more confident coming out of busy junctions as the pick-up was as it should be.
Scroll forward to this last week, I've noticed a bit of vibrating and also a bit of power loss but again, checked the oil and topped up, all ok.
Drove over 200 miles to Glastonbury on Wednesday, had the Performance warning on the dashboard and managed somehow to get there and decided to deal with this week.
Got back to the car after a few enjoyable days at the festival expecting the car not to start but it did and was fine, 8 hours or so it took to get home and not one issue, performance was as I would expect.
Today has been different, again struggling with power and stalling. I've just dropped it off at a local Land Rover specialist as it is booked in for a service, on mentioning it to him, he said it is a known issue and that the engine is probably failing !!! He is going to run a few diagnostics so I'll update on here with the findings.
On another note, my finance on the car finishes in August so I can hand it back but as the value is almost £15k more than the settlement figure I'm looking to sell it, just wondered what peoples thoughts are on my position.
firstly surely an oil sensor should warn of low oil level... i can not be bothered to check the oil capacity .. but if you are putting eight litres in to it ..then it is running on empty... so maybe the eight figure refilled the oil after a change
ok well it needs to be topped up with oil ... what do you mean topped up ..a litre or two ..or just a little bit ... how much mileage do you do you normally do .. as in can the oil needed to be topped up is normal or not ..
Eric Red
Offroader
Hand it back
why or how does a power loss on an engine get caused by oil level ... when it is seizing ... or is the power loss feeling down to an engine management system control fault only trigged by nil or low oil pressure
if you are at the main dealers with this now ... then check the software on it this is not a mechanical fault as such ...either it is lubricating or not ..if not it will seize but this drive to Glastonbury ... hope you had a nice time .. how ever a caveat.. as always..to the lubrication system is ... in my opinoin the grade of oil is too light and is thinning too much to give enough oil pressure when hot....or old ...
Not one Oil warning sensor or nothing.
I check the oil every few months out of habit something my Dad always advised so I was a bit surprised when they had said about 8 ltrs tbh.
I put in 2 ltrs last week, but was unable to get a clear reading as every time us cleaned the stick it came out black to the top.
I dont do much mileage, car as 43k on clock after almost 4 years.
Its at an LR specialist, not a dealers who are going to run some diagnostics but he told me about a lot of failures with the 2.0ltr engines that he had experienced