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Engine died- crank shaft fault

Might be worth taking legal advise or trading standards now they've admitted it's a known 'commen' fault. I suspected this would happen though seen it many times, inflate the end price, say theyre covering 40% to look good when in reality I reckon you're covering their costs.
I think you are right Mike , I’m going to take this further 🤞🏼 I will keep you posted . Thanks for your response
 
Well there’s no harm in asking .they should stump up the whole total if the guy has told you they have the common fault .at the end of the day your going to get a new engine so the wait is worth it .try for the courtesy car there’s no reason they shouldn’t seeing as they’ve admitted it ..ask for the reply he gave you in writing..🙂
Thanks Paul for the response . I’m calling them tomorrow. You are right it’s worth the wait if I get a better end result 🤞🏼 I will keep you posted
 
The following is a service bulletin released to dealers in 2014 by Land Rover:

========================================================================================
Reference SSM71816

Models

Discovery 4 / L319
Discovery 3 / L319
Range Rover / L405
Range Rover Sport / L494
Range Rover Sport / L320

Title Crankshaft/Crankshaft Bearing Concerns - TDv6 Diesel Engine
Category Engine
Last modified 06-May-2014 00:00:00
Symptom 499000 Basic Engine

Content
Issue:
Crankshaft/crankshaft bearing failure - TDv6 Diesel Engine.
Cause:
Low incidence of crankshaft failure are being encountered, caused mainly by incorrect location of the main bearing shells during assembly, or through rotation of the shells during normal use. A new procedure has been implemented to ensure:
- more rapid resolution of customer concerns, and
- greater visibility of failure modes in order to improve repair process and parts delivery.

Action:
For any suspected crankshaft/bearing failure, please contact your local Dealer Technical Support or FRED team for details of the enhanced customer handling procedure.
The list below summarises typical symptoms of crankshaft/bearing failure, but please contact your DTS/FRED team if in any doubt as they will be pleased to offer assistance:
a· Crankshaft is seized, engine cannot be turned either via starter motor or crankshaft pulley bolt.
b· Oil sump or engine cylinder block is holed, with oil leakage and/or metallic debris found on engine under-tray.
c· Engine makes a loud rumbling/knocking sound when running which worsens as the engine is placed under load. The engine oil pressure warning light may flash or be continuously illuminated, especially at low engine speeds.
========================================================================================

So long as your engine is the TDV6 mentioned above, then Land Rover have acknowledged that this is a manufacturing defect, and should have some liability for repair.

Hope this helps.

Al.
Hi all
Well I’ve got a discovery 5 2018 lux hse 3.0
Full dealership history only done 10,180 miles from new, I’ve spent few months in hospital and after 1 month recovering at home then felt okay to drive to local shops less than 5 miles no noise just came to like emergency stop thought brakes locked got recovered to local garage they took a look and rang me to say crank has completely locked and seized up I couldn’t believe it I’ve since got it taken into dealership for them to diagnose as I spoke with customer care that told me my warranty was out in April as I explained I was in hospital with life long health changes so my vehicle was the lady thing on my mind at the time and I totally forgot about renewing my warranty which I would of done
So now I’m waiting for dealership to give me the verdict of it’s seized and then see what customer care do I’m just so annoyed with Jlr as this obviously is a common fault I’ll keep you posted
Many thanks Chris
 
Hi all
Well I’ve got a discovery 5 2018 lux hse 3.0
Full dealership history only done 10,180 miles from new, I’ve spent few months in hospital and after 1 month recovering at home then felt okay to drive to local shops less than 5 miles no noise just came to like emergency stop thought brakes locked got recovered to local garage they took a look and rang me to say crank has completely locked and seized up I couldn’t believe it I’ve since got it taken into dealership for them to diagnose as I spoke with customer care that told me my warranty was out in April as I explained I was in hospital with life long health changes so my vehicle was the lady thing on my mind at the time and I totally forgot about renewing my warranty which I would of done
So now I’m waiting for dealership to give me the verdict of it’s seized and then see what customer care do I’m just so annoyed with Jlr as this obviously is a common fault I’ll keep you posted
Many thanks Chris
Sorry to hear you have been poorly , and so sorry to hear you have had this issue aswell ,

Let me tell you this has been a few very stressful weeks trying to sort this out , update on mine today is that we are paying the £7700 towards a new engine and it’s been ordered this morning (have to wait a few weeks for the engine to be delivered ) . I really don’t know how LR are getting away with this . We have had the car 11 months , granted it is 6 years old but to me that’s irrelevant . I think you will have better luck with LR given the fact your car is newer and very low mileage , I have no warranty on mine and they still offered 40% .

Good luck and keep us posted 🤞🏼
 
I think all of us on here are disappointed by these sudden engine failures and both disappointed and increasingly angry regarding JLR's responses. These problems have been going on for years yet there seems to be no definitive JLR (or independent) investigation and diagnosis. This means that owners still don't know what actions to take to prevent a failure, something that I believe is inexcusable and it also means that JLR have apparently made no progress in preventing further failures. Because of this there is every likelihood that more owners will be facing the same significant losses.
 
Shit happens. I get that and accept it. Its a bit disappointing that manufacturers with all their computer-modeled cadcam technical capability can still build failure into engines (etc), but I understand that it can happen. What sickens me is their complete teflon-shouldered attitude and non-acceptance that they are at fault.
In my World, if you feck up then its how you correct the situation that matters. I would buy again from a supplier who went above and beyond to correct a manufacturing defect or delivery delay etc etc, but I wouldnt go near a company like the current JLR who refuse to even acknowledge that there is any problem when its very clear that there is.
 
I used to look at late model Range Rovers and Discos from my old Series and think "be nice to drive one of those" now I think "I wonder how long before that goes bang, glad I'm in my Series" or "I hope that's a lease car". My attitude has changed and I can't be the only one.
Its not just JLR, my other car is a Merc and over the years I've generally been impressed with their parts support and long term view. Not now, in the past 5 years MB have cut support for older cars and jacked up parts prices to obscene levels. I need an idle valve, used to be £100, this week I ordered one for £140 and MB replied, "its just gone up to £540". I canceled! In the past I would have considered another Merc, now I'm doubtful.
 
One thing is for sure the people out there buying new land rovers definitely don’t belong to a forum like this other wise they would never go near the brand .I certainly wouldn’t..
Thing is JLR will only get away with it for so much longer before they get wise to it and will do something about it unless people are are willing to stump up thousands to fix there cars then it will carry on ..my opinion 🙂
Feel sorry for guys n gals that have saved up there hard earned to buy a “top class “vehicle and be let down ..
 
I suspect that manufacturers are happy so long as they get their products through the first lease/contract/warranty period without too many failures.
When the vehicles hit the 2nd hand market it very definitely becomes a case of caveat emptor. Let the buyer beware.
I also suspect that manufacturers don't want older examples of their vehicles to survive. Support problems, possible reduction of new sales, legislative changes which might mean they have to pick up the bill for scrapping/recycling their older products and so it goes on.
Remember it was McGovern who said people shouldn't confuse premium with durable.
 
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I have this problem now with my 2014 range rover sport hse dynamic 3.0 v6 i have a platinum warranty with rac for full value of vehicle since purchase ive covered less than 2500 miles full service history and warranty said no to paying for this due to it having started to wear before warranty was taken the bill is around £16000 and i cant afford to pay this any help advise would be appreciated
What proof or evidence do they have that it started to wear prior to taking out the policy!? What was the outcome?
 
Hi all, as I mentioned in my previous post, in the end I paid out for a new engine fitted by an independent specialist, given that the LR "good will" offer was so poor, and quite frankly I decided never to set foot in a JLR dealer again. I made this short video of the experience as I think it's important for as many people as possible to get the word out there about this. If JLR won't take responsibility for the problem then they can only expect bad publicity!
 
Seems it’s our turn now! RR HSE Sport @ 64k miles, owned from new Jan 2015 registered, wanted for nothing. Extended service and warrant. Never convinced servicing was as good as it could be, assumed because it was in the five year package?
Move on to this week, strange noise but no warning lights, assumption at independent 4 x 4 service centre ( refuse to use JLR again) it’s the crank shaft. Believe it’s correct reading this forum.
was suggested it might be better value as broken for parts? Has anyone taken this route? It’s a beautiful car but can’t be driven.
At a loss what to do next!
 
Approach JLR customer service directly and kick up a fuss..?

Read all of the previous posts on this forum and try the same approach as the ones that have gained a resolution to premature engine failures..?
 
Agreed, your position is stronger than most as you have owned it from new. There are legal precedents and a possible class action so you have to get reading before making a decision.
 
Can you provide more details please if this is going ahead ?
If this is still live I am interested as I have had a catastrophic engine seizure, turbo and oil pump on an engine that lookers bishop stortford sold me on the assurance “no accidents or work carried out”. they forgot to mention that the balance shaft had failed and been repaired ( trying to find out if it was a modified balance shaft).
 
If this is still live I am interested as I have had a catastrophic engine seizure, turbo and oil pump on an engine that lookers bishop stortford sold me on the assurance “no accidents or work carried out”. they forgot to mention that the balance shaft had failed and been repaired ( trying to find out if it was a modified balance shaft).
I would say you have a good case if you have that in writing .
 
I have a 2018 RR Velar owned since new and full service history. Last service was April 2022. Yesterday I was on the M25 when without warning a “critically low oil” warning triangle light appeared on the dashboard. There was no low oil warning beforehand. Then a message saying something like the car was operating under restrictions. It then started losing power and I pulled onto hard shoulder and all the warning lights came on. It never started again.

I had the car recovered to my home as LR Hatfield garage want £295 just to look at it. I have since called 5 different garages and all have told me the same thing. Sounds like the engine has seized, a common occurance with the Velar. My car is out of warranty and the estimate is £10k for new engine and £3k to fit. I am amazed a car costing £60k has an expected life of just 4 years. I have been advised to sell for spares or repair. I won’t buy another LR.
 
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