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Landrover dealer

Huey

Huey

Offroader
Popped into the Aberdeen branch today as sometime the P38 is going to be sold/swapped this year and I reckon a Freelander2 would do a good job, comfy 4x4 that can pull 2 tonnes would get Cath too and from work 100 miles a day and pull the Horsebox with one horse in it and when she needs to pull two (horses) use my Disco. So when approached the first I asked was,
Me: What weight can the F2 tow,
Him: What do you want to tow,
Me: Regularly 3.5 tonnes, but I know it can't pull that much,
Him: It can't tow 3.5 tonnes,
Me: I know how much can it tow, :Bloodymad
Him: 1800kgs unbraked trailer!!!!!
Me: Both my trailers are braked, and the old Freelander could pull 2 (I think).
Him: Maybe its 2.2.
He walked away, not what where looking for anyway how do you buy anything from them as a basic knowledge of a product is a must! I would be spending over twice the amount I've ever spent on a vehicle, maybe he writes in International owners of LR magazine. I've never felt as despondant as after coming away.
Hugh
 
I know exactly what you mean Hugh, a salesman selling Toyota Aygos can be forgiven for having to look up the answer to a question like that, but someone selling specialised vehicles like anything from the Land Rover range cannot.

Very few potential customers come through the door knowing nothing about a Disco or Freebie and expect to learn little more. Towing is what Land Rovers do and, if nothing else, a salesman should know that to the kilogram.

Roger.
 
I know where you are coming from mate . went into a main dealer to collect something for a mate, while i was waiting for the parts' man to come back the salesman makes a beeline for me " move your defender i have a customer coming" he say's to me, a bit perterbed i informed him i was a customer and i was allready there and by the way it's not a defender! to this he reply's yes it is and he rushed over to the window to have a look, I told him to get his eye's tested it ain't no defender, it's a stage 1 series three , his face was a picture all red with embarresment, the part's man was laughing his head off at himv and he just stormed out the showroom like Basil faulty:D
 
750 unbraked 2000 braked if memory serves (I am think on the same lines)
I have no time for T+C I needed a water temp sensor for the Td5 and they managed to send out the wrong one twice and insisted that it was the only one listed
in the end I went to Tay sorry Rosslie sorry now Stratstone in Perth parts counter couldn't be More helpful!
 
Bigredone said:
I know where you are coming from mate . went into a main dealer to collect something for a mate, while i was waiting for the parts' man to come back the salesman makes a beeline for me " move your defender i have a customer coming" he say's to me, a bit perterbed i informed him i was a customer and i was allready there and by the way it's not a defender! to this he reply's yes it is and he rushed over to the window to have a look, I told him to get his eye's tested it ain't no defender, it's a stage 1 series three , his face was a picture all red with embarresment, the part's man was laughing his head off at himv and he just stormed out the showroom like Basil faulty:D
Click to expand...

Tee hee but then I know people who work in LR marketing. I used to have a SIII -but they insisted it was a Defender, didn't matter what I said to them they still said it was a Defender - five years later they still don't know the different. Last time I phoned marketing (a few years ago now) I asked to speak to someone about Discovery - 'oh thats the one that bigger then a Freelander but not as big as a Range Rover'':eek:

But the best one I know of was with someone in purchasing, who we said if you have to buy stuff you don't know what it is, email us and we'll tell you. So as time went by we got all sorts of random things sent... but the best was, and I quote '... and whats a dipstick...':D She didn't get my reaply of 'U':D :D
 
You can't pull an unbraked trailer over 750kgs in this country with anything other than agricultural stuff, 1800kgs the man is a danger to himself and others!
 
Didn't the FL2 pull a smallish jet around a runway on the pre release video? Yes, I know it was pulling a load on the flat but the salesman was being asked what the vehicle was capable of towing.
 
Right my best bit of advice could be, get in the P38 and drive down to Carlisle come off the M6 at junction 43, take the 3rd exit off the roundabout into carlisle and then left at the traffic lights, then the first left, park up somewhere. Walk in side look at a FL2 and a salesperson will approch ask all the questions you want and they'll be able to answer, they'll give you a cehicle estimate while you wait bobs your uncle you gt a new car on the way!! Oh by the way it's called Lloyd LR can't miss it!! Great place...oh did i say i work there!
 
if you take the time to phone Athol Strachan at T&C the sales person will get a rocket up his backside and it wont harm your chances of a discount :) just dont be fobbed of with speaking to someone else .
Charlie I am surprised at your comments about Perth as we have always found the opposite and our glen land rovers (over the hill from you ) get serviced in Kirrie and warranty goes to T&C where they were bought from
 
fender said:
if you take the time to phone Athol Strachan at T&C the sales person will get a rocket up his backside and it wont harm your chances of a discount :) just dont be fobbed of with speaking to someone else .
Charlie I am surprised at your comments about Perth as we have always found the opposite and our glen land rovers (over the hill from you ) get serviced in Kirrie and warranty goes to T&C where they were bought from
Click to expand...
parts dept were ok
 
On same subject but slightly different...

Quite a few years ago when I took over as landlord of my first pub decided to do all the normal bits...re-open retraunt Karaoke games night etc and wanted some printing done..

Very stressed and short on time went into local printers with a flyer wanting a couple of hundred copies....Signs outside saying 100 @ £??? 200 @ £??? etc

Greasy moron behind counter refuses to do them not today next day or ever....I beg plead grovel as new town didnt know where else to go...Greasy moron still refuses gets a mouthful of abuse and i leave

I climb in car so wound up over his attitude that I climb back out and with missus trying to drag me away go back in to give him another mouthful

I go back to pub and tell the customers about this muppet only to find out that the place is a brothel and the only thing they printed was porn mags...

Local knowledge int it a great thing:o
 
The dealers at Perth and Cupar are both part of Pendragon Plc, which bought up as part of the deal when they got Reg Vardy's I think it was in 2004.

They have a Sales team jjob advertised for Perth.... :)

Not sure who owns Town and Country though... could still be privately owned, and if so, easier to make a fuss, and as said, get some discount/grovelling from them....
 
When i bought my latest truck a few weeks back, the salesman was an enthusiast and new his stuff, in fact he was trying to get me to keep my defender;) his truck of choice was a defender and he loved it.
Made all the difference to me as i felt he loved the brand albeit he was there to make money.
 
freelanderPX54 said:
Didn't the FL2 pull a smallish jet around a runway on the pre release video? Yes, I know it was pulling a load on the flat but the salesman was being asked what the vehicle was capable of towing.
Click to expand...
He new fine well I needed to know how much it can pull legally, press stunts etc. can be performed with most vehicles I remember a Volvo ad when I was a young man pulling a car transporter on an ad. He clearly didn't know and he could have gone and found out I wouldn't have minded but to ask me what I towed is nonsence, it would have had to tow the horsebox, 1300kg, and a horse 600kg, so it would be on its legal limit. He would just say it can pull a horsebox and trailer because it can but we have horses not ponys and a damned great box to get them in. A straight answer would have done fine. Anyway I hit my head on the roof and Cath wasn't keen so we'll be leaving it, it was a tidy car though well laid out etc.
Would it have been to much to ask about the Volvo petrol engine running on Ethenol as Sweden are embracing the technology???

Hugh (not knocking the truck just the nerd in a suite)
 
when I bought my mistress the bloke couldn't really be bothered with me!
I turned up in my bus drivers uniform. I had a look at the car and a walk round then said "could I speak to the manager"
at which point he smelled a rat and his mood brightened
it brightened even more when I asked him for a discount for cash
and after two seconds deliberating I said I would take it his whole attitude changed from I think you are a time waster to oh sh!t you are a genuine customer!
however they weren't prepared to fit a tow-bar in the deal £250 +vat they wanted
I managed to get on for £70 and then realised I needed the electrical side of it £76 ouch!
 
Och , i really feel most car dealers are pretty much the same - glorified double glazing salesmen :( .
Went with my wife to buy a new Civic locally . All was well but it doesn't have a spare wheel as standard , which i wasn't too happy about :rolleyes: . A spare wheel kit was £100 , and as we were paying cash i asked if we could get one as as part of the deal . The chancer returned with extremely good news , yes she had negotiated a cracking deal - she would use her own 10% staff discount ( cos she was so desperate to make the sale !) and get us the spare wheel kit for 90 quid !.
I went absolutely mentol and left before being asked .

These people think we are all as stupid as them . Some are ok and as a result it's not uncommon for a person to continually seek out thie relevant salesman every new car ;) .
 
Rover and MG have the stupid electric pump and a can of gunk as standard on some models.

The kit is about £100 for a space saver. The car is sold as it comes in to us. If Rover specify the pump and gunk as standard, that is it. If the potential buyer wants a spare, we usually pay half towards the kit.

As with all things, Common sense should prevail. A spare wheel is really a must. If someone is going to pay a few thousand for a car, then a spare should be in the boot.

The problems we get are when a Salesman promises the earth to get the sale, then runs for cover if the car comes back. The usual thing they do is get the customer to call in on say, Wednesday, ( but that is the Salesmans day off, which is lucky, isn't it)

I just politely point out that I didn't sell the car or recieve any of the commission, etc, but will gladly do anything I can to rectify the problem, as it is one of ours and we want the Customer to be satisfied with it. I will under no circumstances stand and take a torrent of abuse from someone I have never met.

Out of the 8 Salesmen on our 2 Branches, I know who can answer any questions or will find out if they don't know. 2 of them make up anything to get a sale, so I point a potential Customer to the other Salesmen. It's the same 2 who we get problems with when cars go wrong.

Product Knowledge, not just parrot fashion, that is what people want

I went to look for a new printer. The PC World Salesman just read out what was printed on the card in front of it, which I had already read.
I felt it my duty to pull him up and point out that as I had attained an age possibly twice his, I did actually learn to read before he came into this world.

He then proceeded to tell me the Laser Printer wouldn't do colours.. and I needed a USB cable ( although I told him, I did particularly want this Samsung model for it's Printer cable connection, as my laptop didn't have USB ports :) )

I did feel I had to ask him if he Failed the Macdonalds Entance Exam. But he didn't know what I meant.

Chris
 
In defence of salesmen..
I worked for a motorcycle company selling several makes of bike, Ducati included.
I had a customer phone up asking details about a Duke, I understood him to be using slang for Ducati and from his questions was convinced he was talking about a 600cc monster...
After answering all his questions, quite well I thought, he finally lost his temper and asked me to get the manager, or at least someone who knew a modicum about the product.
It turned out he was talking about a Duke, a trials style bike:eek:
Oh well, some you win:o
Cya
Mungo:)
 
Oy chris, my brother used to work for McDonalds. He can't be that stupid though as he left a while ago and is now doing gardening in the south. Adrian

(PS there are a couple of beers for you in the virtual bar as we ROFLOAO at the computer sales story - if we can be bothered we will post ours some day A&K)
 
That's down to him, Mick. Lack of communication.

If I asked about a Lamborgini or a Ferrari, you know we are Farmers, it would probably indicate to you that I meant the Tractor, not the Sports car. Other members would reply about the cars, giving very good information about the 12 cylinder engines, etc. but not what I really wanted.

But that is my fault for not making it clear what I meant.

Chris
 
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