You could always try the shotgun approach. No, I'm not suggesting you turn up at the dealer with a shotgun. Simply that you spread the information to as many media outlets as you can think of.
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Engine died- crank shaft fault
- Thread starter Jessie123
- Start date
MarkRover2016
In Second Gear
I’ve just heard back from Land Rover regarding my 66 plate Range Rover 4.4 with 22,000 miles on clock where the engine had suddenly failed with no warning whilst driving due to the bearings in the crank, and they have said as this is a v8 engine, instead of the v6, it is not related to the known engine fault and is probably due to poor servicing as one of my services was a few months late. Bearing in mind I had the car serviced only 9 months ago from Land Rover and have only done 1,000 miles since they replaced the turbo under the warranty and changed the oil filter and oil.
They have made the decision not to pay anything towards this, and have quoted me £27,879 to fix the car. Bearing in mind I paid £75,000 for the car from a land rover main dealer as a used approved, and have only driven 7,000 in it since, as it had done 15,000 when I bought it.
I can’t believe this, now I am stuck with a car that is useless and I cannot afford nearly £30k to fix it, and even if I could, I wouldn’t dare to drive it again in case the engine fails again.
I have now lost of faith in Land Rover and will not purchase any further cars from them, and would urge anyone else to be very careful if they have a Land Rover vehicle that is no longer under warranty. Do not expect any loyalty or good will from them.
They have made the decision not to pay anything towards this, and have quoted me £27,879 to fix the car. Bearing in mind I paid £75,000 for the car from a land rover main dealer as a used approved, and have only driven 7,000 in it since, as it had done 15,000 when I bought it.
I can’t believe this, now I am stuck with a car that is useless and I cannot afford nearly £30k to fix it, and even if I could, I wouldn’t dare to drive it again in case the engine fails again.
I have now lost of faith in Land Rover and will not purchase any further cars from them, and would urge anyone else to be very careful if they have a Land Rover vehicle that is no longer under warranty. Do not expect any loyalty or good will from them.
Wow this can’t be right I would look into it further .thats a right kick in the nuts ..customer service my arse .why do they always put it down to poor services Surely there must be a bit of leeway When you service a car ..22000 miles the engine hasn’t even worn in ...and they serviced it 9 months ago they should have detected a Possible fault then .
..hope you have a good outcome with it ....
I think I would start at trading standards and work up from there.
A question springs to mind, at what mileage should it have been serviced and how many miles was it late by?
A question springs to mind, at what mileage should it have been serviced and how many miles was it late by?
Jimmy Cogg
First Gear
I had great service from an independent, QP Online Ltd of Maidenhead. I would recommend them from my experience. I've posted a vid of my snapped crankshaft and the rebuild. They sorted it in 10 days straight.
Hope it helps.
superstardebbie
In Second Gear
We had ours rebuilt at an independent Landrover garage....a lot less than what LR quoted
Stirlingco
First Gear
Hello. I just have that. No warranty. How did you manage that. I'm really stressed out and advice would be amazing
Hi Everyone,
I am glad I've found this forum where you are all sharing your bad experiences with the poor JLR services.
I have had the same situation with a 2016 car i bought few months ago: I was driving back on the motorway and the engine seized when i was driving circa 60 mph with my family coming back from holidays. we literally almost crashed as this happened at night on a busy motorway.
I contacted JLR but they didn't even reply so what i am proposing here is to go beyond just complaining.
It is a latent defect know from JLR and it is a real issue for the safety of the customers so i propose to start a class action all against JLR if we all contribute we can hire one of the biggest firm in the UK to sue them for misrepresentation and fraud and for breach of the applicable laws regarding safety.
I am about to start crowdfunding, what are your thoughts? any help/support would ne much appreciated....
Also in june 2020 the european council created the european class action so I would like to use this forum to start mobilizing disappointed customers.
Regards
I am glad I've found this forum where you are all sharing your bad experiences with the poor JLR services.
I have had the same situation with a 2016 car i bought few months ago: I was driving back on the motorway and the engine seized when i was driving circa 60 mph with my family coming back from holidays. we literally almost crashed as this happened at night on a busy motorway.
I contacted JLR but they didn't even reply so what i am proposing here is to go beyond just complaining.
It is a latent defect know from JLR and it is a real issue for the safety of the customers so i propose to start a class action all against JLR if we all contribute we can hire one of the biggest firm in the UK to sue them for misrepresentation and fraud and for breach of the applicable laws regarding safety.
I am about to start crowdfunding, what are your thoughts? any help/support would ne much appreciated....
Also in june 2020 the european council created the european class action so I would like to use this forum to start mobilizing disappointed customers.
Regards
I'm pretty sure that their is no such thing as a "Class Action" in UK law, it's a US thing. The EU law may be available but since the UK has left the EU, this may not be applicable either.
Hunter
Accelerating Away
May as well pi55 up a rope. Nothing will happen. Cars under warranty will be repaired and anything outside that or non franchised dealers will be discarded as end of life vehicles.
If you buy a massive wagon with an engine designed to work for the duration of warranty it's like leasehold. You renew it ...
Buying used cars is a gamble
If you buy a massive wagon with an engine designed to work for the duration of warranty it's like leasehold. You renew it ...
Buying used cars is a gamble
Well there is still if I recall in the UK something similar I believe it is called Group Litigation Order and a court may allow the group if there are a certain number of complaints.
Bests
It is definitely a gamble but on a car that has very low mileage and when the issues is known from manufacturer and that such issues can cause accidents then I can assure you that courts will listen to us we just need to substantiate it.
Hunter
Accelerating Away
Rubbish. Nothing will happen and the vehicle will not be followed on.
HOWEVER.,.. have they put the tdv6 in the new defender because the 2.0l was equally as bad?...
robwlondon
Posting Guru
I think this is the sad trueth: If you buy a massive wagon with an engine designed to work for the duration of warranty it's like leasehold. You renew it
I think that JLR will go hard for the lease car market and promote leases up to 5 years will full warrenty cover then put them to auction and use that to cut any liability.
I see the new Def comes with a 5 year warrenty - so you buy new, are guaranteed 5 years use then is written right down. No use if you do low miles. I wonder how much of the new Def price is to fund the warrenty cover?
I think that JLR will go hard for the lease car market and promote leases up to 5 years will full warrenty cover then put them to auction and use that to cut any liability.
I see the new Def comes with a 5 year warrenty - so you buy new, are guaranteed 5 years use then is written right down. No use if you do low miles. I wonder how much of the new Def price is to fund the warrenty cover?
riviera kid
Trekker
it used to be that cars fell apart after 10 years and so people had to renew...….. then the industry solved that problem with cathodic deposition and modern paint methods, engineering got more refined and cars would live 20 years look and go as good as new. My wife has a 16 year one mini from new, 150k miles looks and goes like new...………. so the auto industry has to get you buying new so a 3-5 year cycle is now managed by the financials and economics of keeping a car beyond warranty
Hunter
Accelerating Away
So all new engine's for the defender.
More rolling development then. It's funny how nothing is really tested before production. Will all the new ones be end of life at end of warranty??
Land rover will keep them running no doubt but will there be a market for used cars ....
More rolling development then. It's funny how nothing is really tested before production. Will all the new ones be end of life at end of warranty??
Land rover will keep them running no doubt but will there be a market for used cars ....
At least part of the method to keep consumer drones consuming I to keep changing the specification and to make it obvious that it had been changed.
Be it kitchens, cars or any other product. With something like a kitchen it is easy. Oh you've still got a blue fridge, this year's colour is yellow. Thus the consumer drone can be made to feel insecure because it is obvious that it has not kept up with the latest trend.
With cars they tend to add "features" each year until the model is given a "facelift" after about 3 years and typically completely replaced after about 8. Typical example is Discovery, introduced 30 years ago and it is a few years into its 5th incarnation. Subtle changes from initial model to series 2 model, then big change fro discovery 3, more subtle change for discovery 4 then big change for 5th model.
That is how the car companies keep you coming back to replace your hopelessly outdated vehicle. I imagine the new SUV will be the same, it has already started, barely been on sale for 6 months and there are changes to engines and drive train.
Vehicles have been transformed into just another consumer product, use it for 2-3 years until your agreement expires then replace it with the improved latest version.
Car manufacturers are no longer interested in building a product that will still be running around in 10-20 years time, it just has to make it through the warranty period without too many failures.
Be it kitchens, cars or any other product. With something like a kitchen it is easy. Oh you've still got a blue fridge, this year's colour is yellow. Thus the consumer drone can be made to feel insecure because it is obvious that it has not kept up with the latest trend.
With cars they tend to add "features" each year until the model is given a "facelift" after about 3 years and typically completely replaced after about 8. Typical example is Discovery, introduced 30 years ago and it is a few years into its 5th incarnation. Subtle changes from initial model to series 2 model, then big change fro discovery 3, more subtle change for discovery 4 then big change for 5th model.
That is how the car companies keep you coming back to replace your hopelessly outdated vehicle. I imagine the new SUV will be the same, it has already started, barely been on sale for 6 months and there are changes to engines and drive train.
Vehicles have been transformed into just another consumer product, use it for 2-3 years until your agreement expires then replace it with the improved latest version.
Car manufacturers are no longer interested in building a product that will still be running around in 10-20 years time, it just has to make it through the warranty period without too many failures.